As the VirtualMallJamaica.com.web site offers items for sale both by VirtualMallJamaica.com and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.
If you have not received the refund within 4 weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, you may qualify for our Shopvmj.com Guarantee.
VirtualMallJamaica.com.subsidiaries operating on third-party platforms, such as Warehouse deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.
Visit your account and view the order. Click on the order number and the vendor is listed at the top of your order information.
If the item to be returned was not sold or fulfilled by VirtualMallJamaica.com, you will need to contact the seller directly or follow the specific VirtualMallJamaica.com merchant's return instructions found in the order summary of your account. (Note: Orders from third-party sellers that are shipped by VirtualMallJamaica.com. through the fulfillment by VirtualMallJamaica.com program are subject to the VirtualMallJamaica.com.returns policy.)