We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, such as groceries, we'll issue a refund when you contact us.
For items directed to our returns centre, expect your refund within 4 weeks of giving your package to the return shipper.
This time period includes:
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You can view completed returns and refunds at the bottom of an order's summary page in your account. If the return and refund do not appear in your account within 4 weeks from the day you sent us your return, please contact us for help.
How Refunds are Issued